Service Level Agreements Sample Clauses
A Service Level Agreement (SLA) clause defines the minimum standards of service that a provider must deliver to a client. It typically outlines specific performance metrics such as uptime percentages, response times, and support availability, and may include remedies or penalties if these standards are not met. By clearly setting expectations and accountability, this clause helps ensure consistent service quality and provides recourse if agreed-upon levels are not maintained.
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Service Level Agreements. During the Subscription Term, Siemens will comply with the applicable service level agreements for Cloud Services as set forth in any applicable Supplemental Terms.
Service Level Agreements. Seller shall provide Purchaser with a service level agreement(s) that meets, at a minimum, generally accepted industry standards for the applicable Products and Services Seller provides to Purchaser under any supplemental agreement and/or purchase order. Applicable services level agreements negotiated and/or agreed to by the Purchaser and Seller shall be incorporated in the supplemental agreement and/or purchase order.
Service Level Agreements. 7.2.1 The Facility Manager agrees and acknowledges that the works and services in relation to the SFM Project are to be performed in strict compliance with the requirements of the SFM Agreement, including specifically the requirements of Schedule 2 (Scope of SFM Project) and Schedule 3 (Station Service Level Standards). In the event of the failure of the Facility Manager to duly perform the said works and services in accordance with the aforesaid requirements, the Facility Manager agrees and acknowledges that it shall be required to pay the corresponding extent of liquidated damages as specified in respect thereto in terms of the Schedules, which amounts, shall be deemed to not be by way of penalty, and shall represent a genuine pre- estimate of the loss and damage occurring to Authority, on account of the relevant non-compliance and/ or failure of the Facility Manager. Provided however that, on or prior to the SFMA Appointed Date, the Facility Manager shall provide a report to Authority setting out the specific provisions of Schedule 2 (Scope of SFM Project) and Schedule 3 (Station Service Level Standards) that it would not be able to comply with, and request for a waiver or relaxation thereto. Authority may, but shall not be obliged to, grant such a waiver or relaxation to the Facility Manager. It is clarified that:
(i) Such waiver or relaxation granted by Authority shall only apply for such time period as may be prescribed by Authority, and upon the expiry of such time period, the obligation of the Facility Manager to comply with the requirements of Schedule 2 (Scope of SFM Project) and Schedule 3 (Station Service Level Standards) shall stand reinstated in its entirety;
(ii) Any such waiver or relaxation shall not extend to any period beyond the Completion Date; and
(iii) Any such waiver or relaxation, may not be permissible where the same results in the overall service level standards and performance levels at the Station Area, falling below standards and performance levels ordinarily available at similarly sized stations of the Indian Railways/ any railway administration thereof.
7.2.2 The Facility Manager shall, provide to Authority, a monthly report, within 5 days of the expiry of each month, or at such intervals as specified in the SCSFMA, setting out the extent of its compliance with the aforesaid service level standards, and the rectificatory action undertaken by the Facility Manager in this regard. Such monthly report shall be generated through ...
Service Level Agreements. To the extent that CSP provides quality and performance standards in connection with its provision of any Cloud Services purchased hereunder, as set forth in the applicable Documentation or CSP Specific Addendum, CSP shall be fully responsible for delivery of the Cloud Services in accordance with the terms of such SLAs, including payment of any penalties or return credits in the event of disruption or outages. Unless otherwise agreed by the Parties in writing, Distributor shall not offer any SLAs in connection with the provision of Cloud Services hereunder.
Service Level Agreements. If a Service or a Plan includes a Service Level Agreement (SLA):
(a) we are liable for any remedy or rebate specified by the SLA; and
(b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.
Service Level Agreements. Google will provide the Products and Services in accordance with the applicable Service Level Agreement (“SLA”), if any, set forth at the following URLs (or such other URL as Google may provide):
i. Google App Engine: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇ om/appengine/sla
ii. Google Cloud SQL: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/sql/sla
iii. Google Cloud Storage: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/storage/sla
iv. Google Prediction API & Big Query: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/bigquery/sla
v. Google Compute Engine: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/compute/sla
vi. VPN: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/vpn/sla
vii. Google Cloud DNS: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/dns/sla
viii. Google Cloud Datastore: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/datastore/sla To any extent that Google or its licensors or suppliers fail to comply with the applicable SLAs, Customer will only be eligible to receive those remedies set forth in the SLA for the applicable Product and Service and Customer must request such remedies directly from Google.
Service Level Agreements. (Voice Services)
Service Level Agreements. SLAs for Services, if any, are determined on an individual case basis and will be set forth in the Additional Terms of Service or a separate SLA document (as set forth at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ or otherwise communicated to Customer at the time it makes its service order).
Service Level Agreements. 3.10.1 All Service Level Agreements shall meet thefollowing requirements:
3.10.1.1 Two (2) hour response time (acknowledgement) to all written or oral notices of a service requirement due to an equipment stoppage or malfunction.
3.10.1.2 A factory trained service technician, shall be on site before close business or within 4 hours at the start of the next business day.
3.10.1.3 Any Purchasing Entities that require a 24hr/7 days per week maintenance agreement will be negotiated during the PA process.
3.10.1.4 All parts that require maintenance by a service technician are to be included and considered part of the service repair plan. Failed/defective parts shall be replaced at no additional charge to the Participating Entity.
3.10.1.5 Consumable supplies shall be billed separately.
3.10.1.6 If the equipment includes licensed software, the Contractor shall provide software support.
3.10.1.7 Contractor shall maintain a service log for each piece of equipment at each location. Service log shall be available for Participating entity to review.
3.10.1.8 The Contractor shall supply loaner equipment at equal or greater functionality, at no additional charge, for any inoperable equipment exceeding three (3) business days from time of diagnosis. The Contractor may offer, in lieu of loaner equipment, to provide production or alternative services during the period of repair. This shall be mutually agreed upon in writing beforehand.
Service Level Agreements. (a) The Subservicer shall comply with the Service Level Agreements (“SLAs”) as set forth from time to time on Exhibit F, or as modified pursuant to this Section 2.7; provided, however, that the Subservicer will not be responsible for delays, errors or omissions caused by the Owner/Servicer or any verifiable factors outside of the Subservicer’s control.
(b) No later than the applicable reporting schedule or deadline as set forth in any SLA, the Subservicer shall provide to the Owner/Servicer a report that sets forth the Subservicer’s actual results with respect to such SLA for the applicable prior reporting period. In the event the Subservicer fails to comply with any SLA for a particular reporting period, the Subservicer shall provide to the Owner/Servicer in either the same reporting period or the immediately subsequent reporting period an explanation in writing of the reasons for failing to comply with each SLA and the proposed actions that the Subservicer shall undertake to address such failure. The Owner/Servicer and the Subservicer shall cooperate in good faith to resolve any questions or issues regarding the SLAs and the Subservicer’s performance with respect to such SLAs.
(c) At either party’s request, the Owner/Servicer and the Subservicer shall review the SLAs and any proposed modifications to the SLAs (including the related tools and methodologies for measuring or calculating compliance with such SLAs). Such modifications shall be implemented and shall become effective when such modification is acknowledged in writing and signed by both parties.
(d) The financial penalties or bonuses relating to the SLAs set forth in Exhibit F shall be included in the calculation of the Owner/Servicer Economics or Subservicer Economics, as applicable, in such other manner as agreed by the parties.