Common use of General Performance Clause in Contracts

General Performance. All staff employed by Contractor shall adhere to the following general performance requirements: • Contractor shall ensure that Security Guards understand their roles and responsibilities (1) intervene to prevent injurious acts to persons and property, (2) provide a uniformed presence as a deterrent to crime, (3) know the content and location of post orders, (4) understand their role and responsibilities at the specific location, and (5) provide a professional and courteous demeanor to City clients, employees, and other Security Guards. • Security Guards shall not eat, read, or use personal radios, cellular telephones, televisions, any kind of electronic entertainment devices at their posts at any time. • Security Guards shall be punctual, remain awake, alert, and attentive during their shifts, without exception. • Security Guards shall report to work attired in full uniform as specified by City Chief of Police which includes dress, identification badge with all required equipment/accessories, and with all materials and equipment necessary to carry out duties of the assignment. • Security Guards shall not use any City telephones except for the purpose of making or receiving calls to or from their supervisors, emergency contacts, or City representatives. • Security Guards shall present a businesslike demeanor at all times. Excessive socializing with the public, City employees, or other Security Guards during working hours is prohibited. • Security Guards shall maintain their post in a neat and presentable manner. • Security Guards shall have a good working knowledge of self-defense and lawful public restraint procedures. • Security Guards shall react quickly and take command of emergent security incidents and use sound judgment and discretion in handling unruly members of the public. • Security Guards, and other Contractor employees shall not bring visitors, firearms (other than Security Guard/Contractor-issued firearm), or contraband into locations. • Security Guards shall follow all Federal, State and local laws that apply to the provision of security guard services, particularly those dealing with arrest, licensing, training, and certifications as set forth in California Penal Code sections 830.1 through 854 and comply with all rules and regulations. • Security Guard duties, restrictions, and obligations of Security Guard duties shall include, but shall not be limited to, the following duties: o Sign-in and sign-out each day using a hard copy Security Guard Sign In/Out Sheet, provided by the Contractor and located at each post. Guards shall report to work on time and hold over on assigned duties until relieved. o Operate weapon screening equipment, magnetometers and hand-held, if required. o Cover an assignment at a fixed post or patrol an area or location for the purpose of detecting and preventing individuals or groups from committing acts which are injurious to other individuals or to property. o Detain individuals for further investigation or arrest when circumstances and conditions warrant such action. o Intervene when necessary to prevent injurious acts to persons or property, conduct searches, as required, for firearms and contraband, and provide details on individuals for investigations, detention, or arrest. o Visually screen packages and parcels carried in and out of a location to secure against conveyance of contraband. o Visually inspect all persons, including City employees, for proper identification and require individuals to sign in and sign out of a location, as necessary. o Use Contractor provided radio equipment with knowledge of all appropriate codes and ensure that such equipment is properly used, stored and maintained as required. City radios are provided only when Security Guards need to be in contact with the ▇▇▇▇▇▇ Police Department's personnel. Contractor is required to provide all radios for Security Guards. • Security Guards shall possess knowledge of the following: o Working knowledge of assigned location. o Procedures for reporting and/or correcting hazardous conditions. o Proper maintenance, safe handling, and storage of all firearms and batons (armed Security Guards). Armed Security Guards shall not store any firearms, firearm accessory, baton, ammunition, or ▇▇▇/▇▇▇▇▇ ▇▇▇▇▇▇ belt at any location where services under the Contract are being provided, unless specifically authorized, in writing, by the City Chief of Police. The City shall not be responsible for storage of Contractor firearms at any location. Security Guards shall not remove firearms, batons, ▇▇▇/▇▇▇▇▇ ▇▇▇▇▇▇ belts from their persons or leave such items unattended at any location, unless under extreme emergency or in a life threatening situation, or unless specifically authorized, in writing, by the City Chief of Police. o Firearms and batons shall not be utilized as a measure of threat or intimidation, but shall be used only in life threatening or restraint situations.

General Performance. All staff employed by Contractor shall adhere to the following general performance requirements: • Contractor shall ensure that Security Guards understand their roles and responsibilities (1) intervene to prevent injurious acts to persons and property, (2) provide a uniformed presence as a deterrent to crime, (3) know the content and location of post orders, (4) understand their role and responsibilities at the specific location, and (5) provide a professional and courteous demeanor to City clients, employees, and other Security Guards. • Security Guards shall not eat, read, or use personal radios, cellular telephones, televisions, any kind of electronic entertainment devices at their posts at any time. • Security Guards shall be punctual, remain awake, alert, and attentive during their shifts, without exception. • Security Guards shall report to work attired in full uniform as specified by City Chief of Police which includes dress, identification badge with all required equipment/accessories, and with all materials and equipment necessary to carry out duties of the assignment. • Security Guards shall not use any City telephones except for the purpose of making or receiving calls to or from their supervisors, emergency contacts, or City representatives. • Security Guards shall present a businesslike demeanor at all times. Excessive socializing with the public, City employees, or other Security Guards during working hours is prohibited. • Security Guards shall maintain their post in a neat and presentable manner. • Security Guards shall have a good working knowledge of self-defense and lawful public restraint procedures. • Security Guards shall react quickly and take command of emergent security incidents and use sound judgment and discretion in handling unruly members of the public, in accordance with JRM’s then-current Use of Force Policy Statement. • Security Guards, and other Contractor employees shall not bring visitors, firearms (other than Security Guard/Contractor-issued firearm), or contraband into locations. • Security Guards shall follow all Federal, State and local laws that apply to the provision of security guard services, particularly those dealing with arrest, licensing, training, and certifications as set forth in California Penal Code sections 830.1 through 854 and comply with all rules and regulations. • Security Guard duties, restrictions, and obligations of Security Guard duties shall include, but shall not be limited to, the following duties: o Sign-in and sign-out each day using a hard copy Security Guard Sign In/Out Sheet, provided by the Contractor and located at each post. Guards shall report to work on time and hold over on assigned duties until relieved. o Operate weapon screening equipment, magnetometers and hand-held, if required. o Cover an assignment at a fixed post or patrol an area or location for the purpose of detecting and preventing individuals or groups from committing acts which are injurious to other individuals or to property. o Detain individuals for further investigation or arrest when circumstances and conditions warrant such action. o Intervene when necessary to prevent injurious acts to persons or property, conduct searches, as required, for firearms and contraband, and provide details on individuals for investigations, detention, or arrest. o Visually screen packages and parcels carried in and out of a location to secure against conveyance of contraband. o Visually inspect all persons, including City employees, for proper identification and require individuals to sign in and sign out of a location, as necessary. o Use Contractor provided radio equipment with knowledge of all appropriate codes and ensure that such equipment is properly used, stored and maintained as required. City radios are provided only when Security Guards need to be in contact with the ▇▇▇▇▇▇ Police Department's personnel. Contractor is required to provide all radios for Security Guards. • Security Guards shall possess knowledge of the following: o Working knowledge of assigned location. o Procedures for reporting and/or correcting hazardous conditions. o Proper maintenance, safe handling, and storage of all firearms and batons (armed Security Guards). Armed Security Guards shall not store any firearms, firearm accessory, baton, ammunition, or ▇▇▇/▇▇▇▇▇ ▇▇▇▇▇▇ belt at any location where services under the Contract are being provided, unless specifically authorized, in writing, by the City Chief of Police. The City shall not be responsible for storage of Contractor firearms at any location. Security Guards shall not remove firearms, batons, ▇▇▇/▇▇▇▇▇ ▇▇▇▇▇▇ belts from their persons or leave such items unattended at any location, unless under extreme emergency or in a life threatening situation, or unless specifically authorized, in writing, by the City Chief of Police. o Firearms and batons shall not be utilized as a measure of threat or intimidation, but shall be used only in life threatening or restraint situations, in accordance with JRM’s then-current Use of Force Policy Statement.