General Service Levels. Scheduled maintenance windows as defined in Section 7 below; Respond to reported incidents and service requests as defined in Sections 5 and 6 below; Provide management of the internet firewall; Ensure general maintenance of facility; Provide completed installation of collocated physical servers.
Appears in 2 contracts
Sources: Colocation of Physical Servers Service Level Agreement (Sla), Colocation of Physical Servers Service Level Agreement (Sla)