Common use of General Support Clause in Contracts

General Support. Service Provider shall (i) assist DIR, the DIR Customers and/or their designee(s) in developing a written plan for the migration of the Services to DIR, the DIR Customers and/or their designee(s), which plan shall include (as requested by DIR) capacity planning, process planning, facilities planning, human resources planning, technology planning, telecommunications planning and other planning necessary to effect the transition, (ii) perform programming and consulting services as requested to assist in implementing the transition plan, (iii) train personnel designated by DIR, the DIR Customers and/or their designee(s) in the use of any processes or associated Equipment, Materials, Systems or tools used in connection with the provision of the Services as needed for such personnel to assume responsibility for performance of the Services, (iv) provide a catalog of all processes, Materials, DIR Data, Equipment, Third Party Contracts and tools used to provide the Services, (v) provide machine readable and printed listings and associated documentation for source code for Software owned by DIR or any DIR Customer and source code to which DIR and/or the DIR Customers are entitled under this Agreement and assist in its re-configuration, (vi) provide technical documentation for Software used by Service Provider to provide the Services as needed for continuing performance of the Services, (vii) analyze and report on the space required for the DIR Data and the Software needed to provide the Services, (viii) assist in the execution of a parallel operation, data migration and testing process until the successful completion of the transition to DIR, the DIR Customers and/or their designee(s), (ix) create and provide copies of the DIR Data in the format and on the media reasonably requested by DIR, the DIR Customers and/or their designee(s), (x) provide a complete and up-to-date, electronic copy of the Service Management Manual in the format and on the media reasonably requested by DIR, the DIR Customers and/or their designee(s) and (xi) provide other technical and process assistance, documentation and information as requested by DIR, the DIR Customers and/or their designee(s).