Common use of Governance and Review of Service performance Clause in Contracts

Governance and Review of Service performance. This Service Level Agreement will be reviewed on an annual basis, by Security and Operations representatives (▇▇▇▇▇▇ ▇▇▇▇▇▇ and ▇▇▇▇▇ ▇▇▇▇▇▇▇) with at least two Customer Representatives. Checks will be made to ensure that key details are up to date including: • scope of services within the SLA • list of customers • contact details for service provider and customers. Actual performance levels will be reviewed and target service levels will be adjusted if appropriate. The landscape maintenance schedule referred to within item 2.1.1 will be reviewed and updated on an annual basis, to incorporate any changes to the estate. If any changes are required the Grounds Manager will be asked to approve them and will issue an updated SLA to each of the signatories.

Governance and Review of Service performance. This Service Level Agreement will be reviewed on an annual basis, by Security and Operations representatives (▇▇▇▇▇▇ ▇▇▇▇▇▇ normally Assistant Director of Security and ▇▇▇▇▇ ▇▇▇▇▇▇▇Operations or Head of Security & Operations with Grounds Manager) with at least two Customer Representatives. Checks will be made to ensure that key details are up to date including: • scope of services within the SLA • list of customers • contact Contact details for service provider and customers. Actual performance levels will be reviewed and target service levels will be adjusted if appropriate. The landscape maintenance window cleaning schedule referred to within item 2.1.1 will be reviewed and updated on an annual basis, to incorporate any changes to the estate. If any changes are required the Grounds Manager required, approval will be asked to approve them sought and will issue an updated SLA issued to each of the signatories.