Common use of Grievance and Complaints Clause in Contracts

Grievance and Complaints. Policies and/or procedures that describe the Contractor’s oversight procedures to monitor and resolve the grievance and complaint process, that include at a minimum: a. Procedures for registering and responding to complaints and grievances in a timely fashion b. Documentation of the complaints or grievances

Grievance and Complaints. Policies and/or procedures that describe the Contractor’s oversight procedures to monitor and resolve the grievance and complaint process, that include at a minimum: a. Procedures for registering and responding to complaints and grievances in a timely fashion b. Documentation of the complaints or grievances