Common use of Handling of Errors Clause in Contracts

Handling of Errors. Where an error occurs to an electronic document for reasons not attributable to the fault of the user, the Company shall assist the user in making correction, and provide other necessary assistance. Where an error occurs to an electronic document for reasons attributable to the fault of the Company, the Company shall make correction immediately upon learning the error and notify the user via email, phone call, text message, or push notification of Service APP. Where an error occurs to an electronic document for reasons attributable to the fault of the user, and the error pertains to the user making a mistake in the account number or amount transferred into an e-payment account applied or operated by the user such that money is transferred into a wrong account or the wrong amount is transferred, the Company shall take the following actions immediately upon receiving a notice from the user: 1. Provide details and relevant information on the transaction in accordance with applicable regulations; 2. Notify all users involved to render assistance; and 3. Reply to the user the handling of situation.