Hardware Replacement. If End User has purchased a Hardware Replacement Support Plan, then Pulse Secure will provide replacement part(s) to End User in accordance with the Hardware Replacement Support Plan selected by End User and include a return kit with each replacement part. Provided in each return kit will be a return instruction sheet, prepaid air bill, and a reprinted return label, as applicable. End User must follow the return instructions to return the defective Hardware or parts within ten (10) Business Days of failure or pay the purchase price of replacement parts for any Hardware.
Appears in 2 contracts
Sources: End User Support Agreement, End User Support Agreement
Hardware Replacement. If End User has purchased a Hardware Replacement Support Plan, then Pulse Secure will provide replacement part(s) to End User in accordance with the Hardware Replacement Support Plan selected by End User and include a return kit with each replacement part. Provided in each return kit will be a return instruction sheet, prepaid air bill▇▇▇▇, and a reprinted return label, as applicable. End User must follow the return instructions to return the defective Hardware or parts within ten (10) Business Days of failure or pay the purchase price of replacement parts for any Hardware.
Appears in 1 contract
Sources: End User Support Agreement