Hardware Replacement. If Customer has purchased a Hardware Replacement Support Plan, then ICT Networks will provide replacement part(s) to Customer in accordance with the Hardware Replacement Support Plan selected by Customer and include a return kit with each replacement part. Provided in each return kit will be a return instruction sheet, prepaid air bill, and a reprinted return label, as applicable. Customer must follow the return instructions to return the defective Hardware or parts within 10 business days of failure or pay the purchase price of replacement parts for any Hardware.
Appears in 2 contracts
Sources: End User Support Agreement, End User Support Agreement