Common use of Hardware Replacement Clause in Contracts

Hardware Replacement. Customer shall have fourteen (14) calendar days to use temporary device without cost. Calendar days are measured between the days elapsing between initial customer request for temporary device and current date. If Customer has not returned temporary device or if Customer returns device in a state other than that in which it was loaned to the Customer in then Customer agrees to be held liable for monthly rental of device at current market rates. This monthly rate shall continue until temporary device is returned in an acceptable condition. LightEdge shall be responsible for the reinstallation of operating systems and configuration required to bring device back into service. LightEdge shall not be responsible for additional licensure, application or code support beyond that required to establish a basic level of connectivity to device. This feature shall be made available to Customer on a best effort basis. LightEdge shall bear no responsibility should this feature be deemed unavailable at any time during Service or during Customer outage.

Appears in 2 contracts

Sources: Managed Device Support Service Agreement, Managed Device Support Service Agreement