Help Desk Service Sample Clauses
The Help Desk Service clause defines the obligations and scope of support services provided to users, typically involving assistance with technical issues, troubleshooting, and general inquiries. This clause outlines the hours of operation, methods of contact (such as phone, email, or online portal), and the types of issues covered under the service. Its core practical function is to ensure users have reliable access to support, thereby minimizing downtime and resolving problems efficiently.
Help Desk Service. Prime will provide help desk service for pharmacist assistance in processing a pharmacy Claim.
Help Desk Service. Vendor shall provide, a Help Desk Service which will be adequately staffed and shall be the “One Point Contact” for the Reliance to lodge the CSR and to solve all day to day minor problems/faults ( if the problem/fault is not resolved by Reliance maintenance and operation engineer at first level) which impair operation of Broadband Access Reliance Network. Vendor customer support website – [***] is the front end for the provision of TSS . This website will allow Reliance maintenance and operation engineers to log in Broadband Access Reliance Network and Product problems along with the perceived severity and problem details. Trouble tickets entered via this website are continuously monitored and an acknowledgement will be available within [***]. In addition to the web based trouble reporting system, Vendor will also provide a 24 * 7 hotline toll free access number, which should be used to report Critical or Major problems. This Help Desk service shall be made available for providing technical assistance on [***] basis. The person in charge of the Help Desk shall be one point contact and responsible for establishing communication between Reliance’s engineers and the Vendor’s local/regional/national/ Asia Pacific/corporate personnel. However, Reliance reserves the right to contact directly any personnel of the Vendor if it is felt necessary. In the event of telephone contact is not sufficient to resolve the problems, experienced personnel of Vendor shall remain available for dial-in-diagnostics and visits to the Network Location. Vendor shall provide to Reliance its Help Desk process, management and organisation and same shall be attached herewith as Schedule L (Vendor Help Desk Process, Management and Organisation) engaged in providing the services through its Help Desk.
Help Desk Service. Incident Management Process Design.
Help Desk Service. Service Level Requirements.
Help Desk Service. Assigment of roles.
Help Desk Service. E-Mail, website or call centre service for problem reporting, problem diagnosis, progressing resolution and feedback. Online access. To resources and information regarding the Software and its use.
Help Desk Service. Request Fulfillment Management Process Design.
Help Desk Service. OSS shall provide a Help Desk for telephone-based customer service to RFCU members, for online banking (including interface to CheckFree ▇▇▇▇ payment) and related technical calls. The Help Desk staff at OSS will also assign all passwords and PIN numbers, distribute sign-up material and sign up all members onto the RFCU system. Members may contact OSS via e-mail, by postcards available in RFCU lobbies, optionally by direct dial, and by RFCU's PBX system. All user D's and passwords will be logged by OSS and usage and call tracking reports made available to RFCU staff. OSS will staff its help desk between 6:00 am and 12:00 midnight Pacific Time to handle all member and staff inquiries about the online banking system operations. Calls from members will be routed through RFCU's PBX telephone system, calls about account information will be handled by RFCU staff. Calls regarding operation and usage of the online banking and ▇▇▇▇ payment system will be handled by OSS help desk staff, or transferred directly to CheckFree's help desk staff RFCU members will be unaware of any transfers being made. A direct dial 800 number to OSS's help desk will also be provided, along with e-mail access.
Help Desk Service. An “Error” is a failure of or fault in Cogmed, which may be a degradation in performance or a loss of functionality, or which may be a minor or cosmetic Error that does not impact on the functioning of Cogmed. In extreme circumstances an Error may result in the unavailability of Cogmed so that no processing can take place. If you identify an Error you must: make a preliminary assessment of the severity of the Error and/or check your system requirements by visiting ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇; and report the Error to the Help Desk as soon as possible on 0845 630 8888 or email ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ including full details and any evidence or other information of or relating to the Error. Our Help Desk will be staffed by suitably qualified personnel who will provide telephone advice, consultation and assistance to you from 9.00am to 5.00pm Mondays to Fridays excluding UK public holidays
Help Desk Service. An “Error” is a failure of or fault in Cogmed, which may be degradation in performance or a loss of functionality, or which may be a minor or cosmetic Error that does not impact on the functioning of Cogmed. In extreme circumstances, an Error may result in the unavailability of Cogmed so that no processing can take place. If you identify an Error you must: • make a preliminary assessment of the severity of the Error and/or check your system requirements and • report the Error to the Help Desk as soon as possible by emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ including full details and any evidence or other information of or relating to the Error. Our Help Desk will be staffed by suitably qualified personnel who will provide consultation and assistance to you from 9.00am to 5.00pm Mondays to Fridays excluding (if you are located in Australia) Australian or (if you are located in New Zealand) New Zealand public holidays.