Common use of Help Desk Support Clause in Contracts

Help Desk Support. a. Service Provider will establish and maintain Help Desk Support during normal (i) Diagnosis of problems or performance deficiencies of the system; A recommended resolution to the reported problem or performance deficiency; and (ii) Close coordination between development resources and TJJD technical staff regarding any testing and/or implementation of corrective actions. (iii) Service Provider will ensure any reported/identified defects within the system are documented, assessed, and a recommended solution is defined. b. Service Provider will participate in meetings with ▇▇▇▇ as needed, to review new and existing issues and develop a remediation plan commensurate with the severity of the identified issues.

Help Desk Support. a. Service Provider will establish and maintain Help Desk Support during normal (i) Diagnosis of problems or performance deficiencies of the system; A recommended resolution to the reported problem or performance deficiency; and (ii) Close coordination between development resources and TJJD technical staff regarding any testing and/or implementation of corrective actions. (iii) Service Provider will ensure any reported/identified defects within the system are documented, assessed, and a recommended solution is defined. b. Service Provider will participate in meetings with ▇▇▇▇ TJJD as needed, to review new and existing issues and develop a remediation plan commensurate with the severity of the identified issues.