Help Desk Support. 8.1 Level 1 (End-User) Help Desk Support: Customer shall be responsible for providing Leve▇ ▇ ▇▇▇p Desk Services. 8.2 Level II and III (Network) Support. Every GTE Internetworking customer is provided with second-level help desk support designed to work with either your own or out-sourced help desk, you project administrator or you IS Department. This help desk is integrate with our Networking Operations center and is the first point of contract for opening new trouble tickets, getting updates on existing ones, or simply asking information questions.
Appears in 2 contracts
Sources: Dial Up Network Services Agreement (Ipass Inc), Dial Up Network Services Agreement (Ipass Inc)