Common use of Helpdesk Service Clause in Contracts

Helpdesk Service. 5.1. XOVIS shall operate a Helpdesk, which will (a) provide assistance with regard to queries Customer may have with regard to the use of the Cloud Services; (b) be the entry point with regard to errors and malfunctions of the Cloud Ser- vices Customer wishes to report. 5.2. Unless specified otherwise in the then-current Product Documentation & Support Terms, XOVIS shall operate its Helpdesk during Normal Business Hours only. The Help- desk can be reached via the XOVIS ticketing system or by e-mail. 5.3. The relevant contact details of the Helpdesk are speci- fied on the Cloud Services’s landing page.