Helpdesk Services. Helpdesk Services will be available to Users 24 hours per day, 7 days a week. A Helpdesk will be provided by the Service Controller between 09.00 and 17.00 hours Monday to Friday inclusive, on Working Days. At all other times the Service Controller will make arrangements for call logging and escalation, such that the total availability of a Helpdesk Service will be 24 hours, 7 days a week.
Appears in 3 contracts
Sources: Agreement for the Provision of a Data Transfer Service, Agreement for the Provision of a Data Transfer Service, Agreement for the Provision of a Data Transfer Service