Helpdesk Service Sample Clauses

Helpdesk Service. Helpdesk Service is a set of services that include the following: Basic Helpdesk, Administration and Operation, and Auditing and Reporting. The Service is to remotely assist Customer users on (i) questions on the usability of the Customer’s company provided devices; (ii) administration tasks of user related systems; (iii) periodic report generation and log collection.
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Helpdesk Service. The Licensee shall, during the Term, provide a helpdesk service between the hours of 09.00 and 17.00 (as a minimum) on Working Days for the purpose of providing help and assistance to customers with queries concerning applying for the Specialist Quality Mark and any other enquiries concerning the Specialist Quality Mark.
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Helpdesk Service. 5.1. XOVIS shall operate a Helpdesk, which will (a) provide assistance with regard to queries Customer may have with regard to the use of the Cloud Services; (b) be the entry point with regard to errors and malfunctions of the Cloud Ser- vices Customer wishes to report. 5.2. Unless specified otherwise in the then-current Product Documentation & Support Terms, XOVIS shall operate its Helpdesk during Normal Business Hours only. The Help- desk can be reached via the XOVIS ticketing system or by e-mail. 5.3. The relevant contact details of the Helpdesk are speci- fied on the Cloud Services’s landing page.
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Helpdesk Service. The Customer shall report all incidents and errors that the Customer becomes aware of in the Service to the helpdesk. Support for the Service is provided to the Customer during standard business hours, which are between 08:00 and 16:00 CET and 08:00 and 17:00 EST Monday to Friday excluding Bank Holidays in the respective regions where the support hubs are located. All helpdesk requests must be sent to the relevant support e-mail address ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇ and shall include the following details: • Name, telephone number and e-mail address for the relevant Customer contact • Description of the problem • Description of any resolution attempts made by Customer • The Customer's suggested error priority • Supporting screen shots and log files (if any) To the extent the Customer contacts the helpdesk with requests for support that is not related to incidents or errors in the Service, e.g. user related errors or questions regarding use or functionality, then DNV shall be entitled to charge the Customer for any support offered on a time and material basis, in accordance with DNV's applicable rates. Support is limited to the purchased Service and does NOT include third party software or customer integrations.
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Helpdesk Service. ‌ The types of services included in the Helpdesk Service are described below. • Issues management: • device issues: issues with any of a user’s devices; • printer/scanner issue: issues with printing or scanning; • software issues: issues with Office, Outlook, etc.; • other issues. • Requests management: • request new programs and applications: request for an additional software application; • request equipment replacement: request for new equipment such as a mouse, monitor, etc.; • request task: request for tasks such as moving a screen/computer, setting up a desk for a new employee, etc. • Support for tasks: request for equipment needed for a particular task; • Support for meetings and conferences: request support for meetings and audio or video conferences.
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Related to Helpdesk Service

  • Helpdesk Customers must contact LightEdge Support to report service trouble or an outage with LightEdge Technical Support. LightEdge Technical Support will be available seven (7) days per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per year. LightEdge Technical Support provides support for network monitoring, trouble ticket resolution, and fault isolation up to the termination point of LightEdge provided Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activity which may cause Service disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by anyone other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications with Customer will be in the English language.

  • CLOUD SERVICE The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings. The Order Document will consist of the Quotation that is provided and the Proof of Entitlement (▇▇▇) you will receive confirming the start date and term of the Cloud Services and when invoicing will commence.

  • Internet Service In the event that internet is required during your stay, please verify that the Property selected provides the service. Rules of the House: In the event there are rules specific to your Property either required by the Owner or if applicable from an HOA, they will be posted at the home and your compliance is necessary. Rental Unit for Sale: Occasionally a Property may go on the market for sale. In such cases Agent reserves the right to show the Property to potential buyers. Agent will make every effort to schedule the showing at a time that is convenient for Tenant, so as not to interrupt your vacation. Tenant’s cooperation is appreciated. Consumable Products: Paper products, laundry/dish detergent, personal toiletry items and food staples are not included in the Properties. Linens: Linens are included with all Properties for reservations up to 2 days or more. If linens and towels are damaged or missing there will be an added fee to replace and/or clean those items. Linens and towels should only be used for sleeping in and drying off. Damaged or missing bath towels are $25, hand towels are $15, wash cloths are $10, sheets are $30, pillow cases are $15, and bath mats are $20. Damaged items might include makeup, blood stains, excessive dirt, tanning lotion, and human waste.

  • Our Service The services that you have selected and the charges for those services are confirmed in Section 9 - Your Consent at the end of this agreement. We agree to provide the services selected and you agree to pay us for those services. Any advice or recommendation that we offer to you, will only be given after we have assessed your needs and considered your financial objectives and attitude to any risks that may be involved. We will also take into account any restrictions that you wish to place on the type of products you would be willing to consider.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.