Common use of Helpdesk Services Clause in Contracts

Helpdesk Services. 9.1. Helpdesk Services shall consist of free support in respect of the Software via the telephone, fax and email contacts listed on the cover sheet to this Agreement. Helpdesk Services shall be available during office hours in the Country of the Licensor or the Distributor. 9.2. The Helpdesk Services available shall be advice on the operation of the Software and a facility for registering Defects which the Licensor shall use its reasonable efforts to remedy. 9.3. A Defect in the Software shall be a failure of the Software to perform substantially in accordance with the Documentation. 9.4. Helpdesk Services shall not include the repair or remedy of any Defect to the extent that such Defect has been caused by any modification, variation or addition to the Software and/or Documentation not performed by the Licensor or by the incorrect use, abuse or corruption of the Software and/or Documentation or by the use of the Software with software, hardware, operating systems or equipment other than the Supported Platform. The Licensor may charge for the time spent investigating and/or remedying any Defect attributable to such causes at the Licensor then current standard consultancy rates.