High Availability. Genesys Cloud utilizes AWS services to provide highly available environments, including, but not limited to, the following: i. Availability Zones (AZs) which consist of one or more discrete data centers, each with redundant power, networking and connectivity, and housed in separate facilities; ii. Auto Scaling Groups (ASGs) to dynamically scale clusters based on demand and automatically launch replacement instances in the event of a failure. iii. AWS Elastic Load Balancers (ELBs) to route internal and external traffic to healthy infrastructure and automatically reroute traffic away from unhealthy infrastructure; iv. Durable message queueing systems that support request queuing and point-to-multipoint notifications. Message queues allow us to both load-balance requests/events and handle load bursts without data loss; and v. Amazon Simple Storage Service (S3). S3 stores objects redundantly on multiple devices across multiple facilities in an Amazon S3 Region. Amazon aims to deliver eleven 9’s of durability.
Appears in 2 contracts
Sources: Genesys Cloud Service Agreement, Genesys Cloud Service Agreement