Hosting and Support Services. CSG shall provide technical support and operational maintenance for the Sandbox Environment of the Content Direct System as part of the Content Direct Services. These hosting and support services are provided in a manner to facilitate Customer’s permissible testing of its instance of the Content Direct Services and meet the Sandbox Availability commitments of the Sandbox Environment. Technical Support/Operations Customer may notify CSG of issues with the Sandbox Environment via the web accessible ticket tracking system and direct calls to the Solutions Support Center. Support for the Sandbox Environment is available 8:00 am – 6:00 pm Central.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement