Common use of IF YOU HAVE A COMPLAINT Clause in Contracts

IF YOU HAVE A COMPLAINT. If you have a problem during your holiday, please inform the on site representative and/or the campsite reception immediately who will endeavour to put things right. If the problem is not rectified to your satisfaction, you should notify the Shandon Travel office by telephone or fax . Should you fail to register your complaint whilst at the campsite, thereby allowing us the opportunity to rectify the problem so that it does not spoil your holiday, we will not consider ourselves liable. Our maximum liability will be no greater than 200 of the total cost of your holiday (excluding insurance premiums). If your complaint is not resolved locally, please follow up within 28 days of your return home by writing to our Customer Services Department at Shandon Travel, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇, ▇▇▇▇▇▇▇ giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to ▇▇▇.▇▇ is strongly recommended that you communicate and complain to the campsite reception as well as to our representative immediately or at the latest 72 hours of your arrival or when the problem was first noticed.If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

IF YOU HAVE A COMPLAINT. If you have a problem during your holiday, please inform the on site representative and/or the campsite reception immediately who will endeavour to put things right. If the problem is not rectified to your satisfaction, you should notify the Shandon Travel office by telephone or fax email. Tel: ▇▇▇▇▇(▇)▇▇▇▇▇▇▇▇▇ info@ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇. Should you fail to register your complaint whilst at the campsite, thereby allowing us the opportunity to rectify the problem so that it does not spoil your holiday, we will not consider ourselves liable. Our maximum liability will be no greater than 200 200% of the total cost of your holiday (excluding insurance premiums). If your complaint is not resolved locally, please follow up within 28 days of your return home by writing to our Customer Services Department at Shandon Travel, ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇, ▇▇▇▇▇▇▇ or by email to: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇ giving your booking reference and all other relevant information. Please keep your letter letter/email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to ▇▇▇.▇▇ is strongly recommended that you communicate and complain to the campsite reception as well as to our representative immediately or at the latest 72 hours of your arrival or when the problem was first noticed.If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.