IMPACT EVENTS. Impact Events" are situations where one or more functions of the system are inoperable for a period of time but are not considered Unscheduled Outages, and will not be included in the availability calculation, unless otherwise noted. Impact Events may be reported separately from SLA performance. Impact Events may include any of the following occurrences:
Appears in 2 contracts
Sources: Information Technology Services Agreement (Travelocity Com Inc), Information Technology Services Agreement (Travelocity Com Inc)