Common use of Implementation and Training Clause in Contracts

Implementation and Training. (a) If Customer orders any implementation, training, or other Services related to the Subscription Products, including services related to configuring interface connectivity to the Property-based systems and testing prior to production use of the Subscription Product; then the provisions of this Section 4 will apply. (b) Amadeus will perform the Services and Customer will pay Amadeus the fees designated in the Order. Customer will also reimburse Amadeus for all reasonable out-of-pocket expenses actually incurred by Amadeus in performance of the Services, which include but are not limited to travel expenses, per diem and mileage. (c) Services will be provided during normal business hours. Any work performed at Customer’s request on a holiday, weekend, or more than nine (9) hours in a single day will be charged at Amadeus’s prevailing overtime rates. Amadeus will advise Customer before any overtime charges are incurred. (d) Customer acknowledges that Amadeus schedules resources in advance and that Amadeus would incur significant expenses, including downtime of those resources, if scheduled Services are canceled, delayed, or rescheduled within thirty (30) days of the scheduled Service date i) by Customer for its convenience; or ii) due to Customer delay or being unprepared for performance of the Service(s). As such, in the event of any such cancellation, delay, or rescheduling, Amadeus may: i) assess a cancellation fee of eighty percent (80%) of the total price of the scheduled Service if Amadeus cannot reschedule the resources to a chargeable project for an alternative customer; ii) charge Customer for any non-refundable airline fees, change fees or other nonrefundable travel and related expenses unused due to the delay. (e) Amadeus reserves the right to suspend or re-schedule any Services if customer is delinquent on any non-disputed payment obligations to Amadeus.