Incidence Resolution Times. The Contractor shall resolve the reported incident as indicated in the table below: Severity Level One (1) 4 hours Severity Level Two (2) 12 hours Severity Level Three (3) 24 hours Severity Level Four (4) 96 hours
Appears in 4 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Incidence Resolution Times. The Contractor shall resolve the reported incident as indicated in the table below: ; Severity Level One (1) 4 hours Severity Level Two (2) 12 hours Severity Level Three (3) 24 hours Severity Level Four (4) 96 hours48hours Director’s Signature: …………………………. Date………………………………. Official Stamp
Appears in 3 contracts
Sources: Service Level Agreement (Sla) for Maintenance of Intruder Alarms Systems, Service Level Agreement (Sla) for Maintenance of Intruder Alarms Systems & Radio Response Services, Service Level Agreement (Sla) for Maintenance of Intruder Alarms Systems & Radio Response Services