Common use of Incident handling Clause in Contracts

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud Support as set out above and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud and its Partner Companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud shall keep the Client reasonably wellinformed of the progress of the operations. If OVHcloud establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloud, OVHcloud shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud Website or provided to the Client. OVHcloud reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇’s responsibility, OVHcloud shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud shall not result in any additional charges. The diagnosis shall be established by OVHcloud using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud information system (such as

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud Support as set out above and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud and its Partner Companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud shall keep the Client reasonably wellinformed well- informed of the progress of the operations. If OVHcloud establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloud, OVHcloud shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud Website or provided to the Client. OVHcloud reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇’s responsibility, OVHcloud shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud shall not result in any additional charges. The diagnosis shall be established by OVHcloud using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud information system (such asas login data) which the Client hereby expressly agrees may be admissible and fully enforceable. Subject to any applicable Specific Terms of Service and other levels of Support referred to in article 4.4 below, OVHcloud does not provide any warranty as to the duration of repairs or time frames for the resolution of Incidents within the scope of the OVHcloud Support.

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud OVH Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud OVH Support as set out above above, and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud OVH Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud OVH on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud OVH with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud OVH and its Partner Companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud OVH shall keep the Client reasonably wellinformed well-informed of the progress of the operations. If OVHcloud OVH establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloudOVH, OVHcloud OVH shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ OVH on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud OVH Website or provided to the Client. OVHcloud OVH reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇OVH’s responsibility, OVHcloud OVH shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud OVH shall not result in any additional charges. The diagnosis shall be established by OVHcloud OVH using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud OVH information system (such asas login data) which the Client hereby expressly agrees may be admissible and fully enforceable. Subject to any applicable Special Terms of Service and other levels of Support referred to in article 4.4 below, OVH does not provide any warranty as to the duration of repairs or time frames for the resolution of Incidents within the scope of the OVH Support.

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud OVH Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud OVH Support as set out above above, and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud OVH Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud OVH on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud OVH with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud OVH and its Partner Companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud OVH shall keep the Client reasonably wellinformed well-informed of the progress of the operations. If OVHcloud OVH establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloudOVH, OVHcloud OVH shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ OVH on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud OVH Website or provided to the Client. OVHcloud OVH reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇OVH’s responsibility, OVHcloud OVH shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud OVH shall not result in any additional charges. The diagnosis shall be established by OVHcloud OVH using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud OVH information system (such asas login data) which the Client hereby expressly agrees may be admissible and fully enforceable. Subject to any applicable Special Terms of Service and other levels of Support referred to in article 6.4 below, OVH does not provide any warranty as to the duration of repairs or time frames for the resolution of Incidents within the scope of the OVH Support.

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud OVH Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud OVH Support as set out above above, and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud OVH Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud OVH on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud OVH with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud OVH and its Partner Companies Affiliates are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud OVH shall keep the Client reasonably wellinformed of the progress of the operations. If OVHcloud OVH establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloudOVH, OVHcloud OVH shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ OVH on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule financial terms available on the OVHcloud OVH Website or provided to the Client. OVHcloud OVH reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇OVH’s responsibility, OVHcloud OVH shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud OVH shall not result in any additional charges. The diagnosis shall be established by OVHcloud OVH using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud OVH information system (such asas login data) which the Client hereby expressly agrees may be admissible and fully enforceable. Subject to any applicable Specific Terms of Service and other levels of Support referred to in article 4.4 below, OVH does not provide any warranty as to the duration of repairs or time frames for the resolution of Incidents within the scope of the OVH Support.

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud Support as set out above above, and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud and its Partner Companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud shall keep the Client reasonably wellinformed well-informed of the progress of the operations. If OVHcloud establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloud, OVHcloud shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud Website or provided to the Client. OVHcloud reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇’s responsibility, OVHcloud shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud shall not result in any additional charges. The diagnosis shall be established by OVHcloud using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud information system (such asas login data) which the Client hereby expressly agrees may be admissible and fully enforceable. Subject to any applicable Specific Terms of Service and other levels of Support referred to in article 4.4 below, OVHcloud does not provide any warranty as to the duration of repairs or time frames for the resolution of Incidents within the scope of the OVHcloud Support.

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud Support as set out above and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud and its Partner Companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud shall keep the Client reasonably wellinformed of the progress of the operations. If OVHcloud establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloud, OVHcloud shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud Website or provided to the Client. OVHcloud reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇’s responsibility, OVHcloud shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud shall not result in any additional charges. The diagnosis shall be established by OVHcloud using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud information system (such assystem

Incident handling. In case of malfunction of the Services, the Client shall firstly perform the technical tests recommended on the OVHcloud Website. In the event these tests do not resolve the Incident, the Client may report the Incident to the OVHcloud Support as set out above above, and provide as much information as possible to facilitate a proper diagnosis. When an Incident is reported, OVHcloud Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis. The Client agrees to remain available at all times in order to collaborate with OVHcloud on a proper diagnosis and resolution of the Incident, in particular by providing OVHcloud with any additional information, and by performing all of the necessary tests and verifications. Within the scope of Incident handling, OVHcloud and its Partner Companies partner companies are expressly authorized by the Client to connect to the Client Services at both the hardware and software levels, in order to take any action that is necessary to perform a diagnosis. This connection may require the Client to perform an action on its Service. OVHcloud shall keep the Client reasonably wellinformed well-informed of the progress of the operations. If OVHcloud establishes that its Services are available and functioning properly, or that the existence of the Incident cannot be confirmed, or that the Incident does not fall under the responsibility of OVHcloud, OVHcloud shall inform the Client accordingly. In this case, the time spent by ▇▇▇▇▇▇▇▇ on performing the diagnosis and assisting the Client may be charged to the Client as an additional service provided, based on the fee schedule available on the OVHcloud Website or provided to the Client. OVHcloud reserves the right to refuse any assistance if it ascertains, during its investigation, that the Client is using the Service in violation of the Contract or of any applicable law or regulation. If the Incident appears to fall under ▇▇▇▇▇▇▇▇’s responsibility, OVHcloud shall finish the diagnosis and work to re-establish the availability of the impacted Services. In this case, the work performed by OVHcloud shall not result in any additional charges. The diagnosis shall be established by OVHcloud using any means necessary, and particularly based on exchanges between the Parties and data from the OVHcloud information system (such asas login data) which the Client hereby expressly agrees may be admissible and fully enforceable. Subject to any applicable Specific Terms of Service and other levels of Support referred to in article 4.4 below, OVHcloud does not provide any warranty as to the duration of repairs or time frames for the resolution of Incidents within the scope of the OVHcloud Support.