Incident handling. Incidents will be handled according to the Quality of Support level that is estimated according to the impact of the outage or service quality degradation. The Quality of Support levels are defined as Medium10: 5 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/GOCDB/Input_System_User_Documentation#Downtimes 6 ▇▇▇▇://▇▇▇.▇▇▇.▇▇/ 7 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/broadcast 8 ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/members/worldmap/ 9 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/AAI 10 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/FAQ_GGUS-QoS-Levels Less urgent 5 working days Urgent 5 working days Very Urgent, 1 working day Top Priority 1 working day Response time is provided as service level target.
Appears in 3 contracts
Sources: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Incident handling. Incidents will be handled according to the Quality of Support level that is estimated according to the impact of the outage or service quality degradation. The Quality of Support levels are defined as Medium10: 5 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/GOCDB/Input_System_User_Documentation#Downtimes 6 ▇▇▇▇://▇▇▇.▇▇▇.▇▇/ 7 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/broadcast 8 ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/members/worldmap/ 9 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/AAI /sso/ 10 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/FAQ_GGUS-QoS-Levels Less urgent 5 working days Urgent 5 working days Very Urgent, 1 working day Top Priority 1 working day Response time is provided as service level target.
Appears in 2 contracts
Sources: Operational Level Agreement, Operational Level Agreement
Incident handling. Incidents will be handled according to the Quality of Support level that is estimated according to the impact of the outage or service quality degradation. The Quality of Support levels are defined as Medium10in this Agreement has level: Medium7. Less urgent 5 working days Urgent 5 working days Very Urgent 1 working day 3 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/GOCDB/Input_System_User_Documentation#Downtimes 6 4 ▇▇▇▇://▇▇▇.▇▇▇.▇▇/ 7 ▇5 ▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/broadcast 8 / 6 ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/members/worldmap/ 9 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/AAI 10 /sso/ 7 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/FAQ_GGUS-QoS-Levels Less urgent 5 working days Urgent 5 working days Very Urgent, 1 working day 8 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/FAQ_GGUS-Ticket-Priority Top Priority 1 working day Response time is provided as service level target.day
Appears in 1 contract
Sources: Service Level Agreement