Common use of Incident handling Clause in Contracts

Incident handling. CST endeavors to process and handle all Incident Reports as soon as possible. The maximum incident Response Time depends on the given priority class as shown in the table below.

Appears in 3 contracts

Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement

Incident handling. The CST endeavors to process respond to and handle follow-up on all Incident Reports as soon quickly as possible. The maximum incident Response Time depends for incidents is dependent on the given priority class as and is shown in the table below.

Appears in 1 contract

Sources: Service Level Agreement

Incident handling. The CST endeavors to process and handle all Incident Reports as soon as possible. The maximum incident Response Time depends on the given priority class as shown in the table below.

Appears in 1 contract

Sources: Service Level Agreement