Common use of Incident Management Times Clause in Contracts

Incident Management Times. Incident Management Times correspond to the Service Times. If Incident Management Service “24/7” is agreed then the Incident Management Times are nonstop. If no Incident Management is booked or if Customer wants Incident Management service to be performed outside of the Incident Management Times, the Incident processing or the on-call service will be invoiced. Exasol reserves the right to invoice a monthly lump sum compensation for months during which Incident processing has taken place.

Incident Management Times. Incident Management Times correspond to the Service Times. If Incident Management Service “24/7” is agreed then the Incident Management Times are nonstop. If no Incident Management is booked or if Customer wants Incident Management service to be performed outside of the Incident Management Times, the Incident processing or the on-call service will be invoiced. Exasol reserves the right to invoice a monthly lump sum compensation for months during which Incident processing has taken place.

Incident Management Times. Incident Management Times correspond to the Service Times. If Incident Management Service “24/7” is agreed then the Incident Management Times are nonstop. If no Incident Management is booked or if Customer wants Incident Management service to be performed outside of the Incident Management Times, the Incident processing or the on-call service will be invoiced. Exasol EXASOL reserves the right to invoice a monthly lump sum compensation for months during which Incident processing has taken place.

Incident Management Times. Incident Management Times correspond to the Service Times. If Incident Management Service “24/7” is agreed agreed, then the Incident Management Times are nonstop. If no Incident Management is booked or if Customer wants Incident Management service to be performed outside of the Incident Management Times, the Incident processing or the on-call service will be invoiced. Exasol reserves the right to invoice a monthly lump sum compensation for months during which Incident processing has taken place.