Common use of Incident Management Clause in Contracts

Incident Management. The Incidents will be managed in order of their priority, from critical to low: Critical via phone, email and ticket: within 30 mins 4 hours Medium 8 hours

Appears in 4 contracts

Sources: Dedicated Server Service Level Agreement, Co Location Service Level Agreement, Dedicated Server Service Level Agreement

Incident Management. The Incidents will be managed in order of their priority, from critical to low: Critical via phone, email and ticket: within 30 mins 4 hours Medium 8 hours

Appears in 2 contracts

Sources: Dedicated Server Service Level Agreement, Co Location Service Level Agreement

Incident Management. The Incidents will be managed in order of their priority, from critical Critical to lowLow: Critical via phone, email and ticket: within 30 mins 4 hours Medium 8 hours

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement

Incident Management. The Incidents will be managed in order of their priority, from critical Critical to lowLow: Critical via phone, email and ticket: within 30 mins 4 hours Medium 8 hours

Appears in 2 contracts

Sources: Service Level Agreement (Sla), Public Cloud Service Level Agreement