Incident Management. Insofar Incident Management is booked, if an “Incident“ occurs within the agreed Incident Management hours, Exasol will initiate all necessary actions to restore the standard operation of the Exasuite Cluster as quickly as possible.
Appears in 8 contracts
Sources: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement
Incident Management. Insofar Incident Management is booked, if an “Incident“ occurs within the agreed Incident Management hours, Exasol EXASOL will initiate all necessary actions to restore the standard operation of the Exasuite EXASuite Cluster as quickly as possible.
Appears in 1 contract
Sources: Software License Agreement