Common use of Incident Priority Clause in Contracts

Incident Priority. In the interest of efficiently allocating NetSuite KK’s and NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”) (i) S1 - Blocking.

Appears in 1 contract

Sources: Preferred Reseller Distribution Agreement (Netsuite Inc)

Incident Priority. In the interest of efficiently allocating NetSuite KK’s and NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”) (i) S1 - Blocking.):

Appears in 1 contract

Sources: Preferred Reseller Agreement (Netsuite Inc)

Incident Priority. In the interest of efficiently allocating NetSuite KK’s and NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”) (i) S1 - Blocking.

Appears in 1 contract

Sources: Distribution Agreement (Netsuite Inc)