Incident Resolution Responsibilities Clause Samples

Incident Resolution Responsibilities. Incident resolution requires teamwork between Motricity and AT&T. A key element in this teamwork approach is AT&T’s understanding of the User service(s) offered by Motricity. All AT&T identified incidents concerning failures of the Services that cannot be solved by AT&T representatives will be reported to Motricity Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. AT&T will assign a Severity Level per Table 4. If Motricity disagrees with the Severity assignment, both parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon AT&T’s initial Severity assignment. Any reported incident that is caused by a failure that is outside Motricity’s Span of Control and not directly related to its delivery of a subscriber service will be returned to AT&T with an appropriate explanation. Should Motricity determine that an incident being worked by Motricity Carrier Care Support Services is within AT&T’s control, the incident will be closed and returned to AT&T for proper resolution.
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Incident Resolution Responsibilities. Incident resolution requires teamwork between Infospace and Cingular. A key element in this teamwork approach is Cingular’s understanding of the User service(s) offered by Infospace. All Cingular identified incidents concerning failures of the Services that cannot be solved by Cingular representatives will be reported to Infospace Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. Cingular will assign a Severity Level per Table 4. If Infospace disagrees with the Severity assignment, both parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon Cingular’s initial Severity assignment. Any reported incident that is caused by a failure that is outside Infospace’s Span of Control and not directly related to its delivery of a subscriber service will be returned to Cingular with an appropriate explanation. Should Infospace determine that an incident being worked by Infospace Carrier Care Support Services is within Cingular’s control, the incident will be closed and returned to Cingular for proper resolution.
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Incident Resolution Responsibilities. All AT&T or Company identified incidents concerning failures of the Services will be reported to Company Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. AT&T will assign a Severity Level per Table 4. If Company disagrees with the Severity assignment, both parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon AT&T’s initial Severity assignment. Any reported incident that is caused by a failure that is outside Company’s Span of Control and not directly related to its delivery of a subscriber service will be returned to AT&T with an appropriate explanation. Should Company determine that an incident being worked by Company Carrier Care Support Services is within AT&T’s control, the incident will be closed and returned to AT&T for proper resolution. However, Company shall make reasonable efforts to support AT&T’s investigations to close *** This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC. on the incident or identify root cause even in situations where the event is beyond the Company’s Span of Control.
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Related to Incident Resolution Responsibilities

  • Client Responsibilities You are responsible for (a) assessing each participants’ suitability for the Training, (b) enrollment in the appropriate course(s) and (c) your participants’ attendance at scheduled courses.

  • Student Responsibilities The school provided Chromebook for the student is an important learning tool to be used for educational purposes. In order to use the device each day, the student must be willing to accept the following responsibilities: ● I understand that district officials have the ability to monitor my use of the device AT ALL TIMES IN AND OUT OF SCHOOL and that communications, files, internet search activities, and any other actions using the device are not considered to be private. Note: RCCSD does not have the ability to and will not remotely operate the camera on the device. However, students can cover it when not in use to ensure others are not. ● I understand that the device assigned to me is on loan from Red Clay Consolidated School District. All accounts, programs, and files are subject to inspection at any time without notice. ● I will be responsible for ALL damage or loss of the device due to NEGLECT OR ABUSE including dropping it, getting it wet, and spills of food or drink. ● I will not try to repair my Chromebook. ● At ALL times when using my Chromebook, I will follow the Acceptable Use, Internet Safety Policy, and Student Code of Conduct, and related policies adopted by the Board of Education, and abide by all local, state, and federal laws. ● I will talk with my parent/guardian about their ground rules for going online when not at school. ● I will notify the school principal and my parents of any damage to the device as soon as possible. ● I will charge the Chromebook battery each night and will bring my Chromebook to school every day or be prepared for remote learning. ● I will keep my Chromebook clean. ● I will not lend my device to anyone. This includes family members and friends. Note: I could be held responsible for any inappropriate content on the District issued Chromebook. ● I will keep all passwords assigned to me secure. ● I will only use my account credentials to sign into my Chromebook. ● I am allowed to connect to non-district printers and wireless networks at home and in public places. ● I agree that e-mail or any other computer communication should be used only for appropriate, legitimate, and responsible communication. ● I agree not to share personal information about myself (full name, address, etc.) or about my family, friends or anyone else. ● I agree not to search for, download, display, post, or distribute vulgar, offensive material or images described in applicable district policies. (See the student handbook and/or the district's Acceptable Use Agreement.) ● I agree to abide by all school rules that address electronic device procedures. ● I will return the device when requested, at the end of the school year or upon my withdrawal. ● I agree to not deface or destroy this property in any way. Inappropriate use of the machine may result in the student losing their right to use the Chromebook. ● I understand that identification labels have been placed on the Chromebook. These labels are not to be removed or modified. Additional stickers, labels, tags, or markings of any kind are NOT to be added to the machine.

  • Engineer Responsibilities No subcontract relieves the Engineer of any responsibilities under this contract.

  • Vendor Responsibilities Note: NO EXCEPTIONS OR REVISIONS WILL BE CONSIDERED IN C-M, O-S, V-W. Indemnification

  • User Responsibilities i. Users are required to follow good security practices in the selection and use of passwords; ii. Users shall ensure that unattended equipment is protected; and iii. Users shall adopt a clear desk policy for papers and removable storage media and a clear screen policy for information processing facilities.