Technical Responsibilities Sample Clauses
The Technical Responsibilities clause defines the specific technical duties and obligations that each party must fulfill under the agreement. This may include requirements such as maintaining equipment, adhering to industry standards, providing technical support, or ensuring system compatibility. By clearly outlining these responsibilities, the clause helps prevent misunderstandings and disputes regarding technical expectations, ensuring that both parties are aware of and accountable for their respective roles in the technical aspects of the project or service.
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Technical Responsibilities. (a) FairMarket shall be responsible for providing the FairMarket Service (including but not limited to any software, hardware or middleware utilized by FairMarket in providing the FairMarket Service). FairMarket shall provide the FairMarket Service in accordance with the service level agreement set forth in Section 4.2 ("Certain Operational Provisions"). The parties agree to work in good faith with one another regarding the provision of the FairMarket Service pursuant to the Master Promotion Site Agreement, including without limitation in negotiating the terms of each Promotion Site Addendum. FairMarket shall be responsible for the initial implementation of a Promotion Site as provided in Section 2.2(b).
(b) The features to be included in the initial implementation of a Promotion Site will be as mutually agreed by the parties and set forth in the applicable Promotion Site Addendum. For the initial implementation of a Promotion Site that only involves the implementation of standard features included in the FairMarket Service, FairMarket will provide up to the applicable number of hours of such implementation services determined in accordance with Exhibit A (the "Standard Implementation Hours") without charge. For any implementation services over and above Standard Implementation Hours, FairMarket and eBay will mutually agree upon an implementation fee for the Promotion Site in question based on (i) the implementation services requested by the Customer and mutually agreed to by the parties, (ii) FairMarket's good faith estimate of the number of hours reasonably necessary to perform such services and (iii) FairMarket's professional services fee rate of $[*]/hour, with the exact amount of such implementation fee to be set forth in the applicable Promotion Site Addendum. It is agreed that FairMarket shall not be required to perform any implementation services beyond the Standard Implementation Hours until FairMarket has received payment of the applicable implementation fee.
(c) In the event (a) eBay or a Customer pay Professional Services Fees for the addition of any feature or function to the FairMarket Technology or FairMarket Service and (b) the FairMarket Technology or the FairMarket Service is modified to incorporate such modification as either a standard feature or a standard optional feature of the FairMarket Service (as determined by FairMarket) without extra implementation hours required, then such feature or function will be deemed incorporated into t...
Technical Responsibilities. Understands and is knowledgeable about problems that may arise during service usage. • Understands and is knowledgeable with respect to functionality of supported handset models. • Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. • Understands and is knowledgeable with its network operations and is capable of discerning whether an incident is internal to its internal operations before identifying the incident as a trouble ticket for Infospace.
Technical Responsibilities a. Company’s customer support personnel will understand and be knowledgeable about problems that may arise during a Subscriber’s usage of the MSN Mobile Services and other MSN Services.
b. Company’s customer support personnel will understand and be knowledgeable with respect to the functionality of wireless telephones and other devices from which Subscribers will be able to access the MSN Services.
c. Company’s customer support personnel will understand and be knowledgeable about e-mail notification systems and the Internet to the degree that such understanding and knowledge is relevant to the resolution of incidents which may arise from a Subscriber’s use of the MSN Services.
d. Company’s customer support personnel will understand and be knowledgeable about Company, partner, agency and intermediary network operations, and be capable of reasonably discerning that an incident is internal to those operations before identifying the incident for escalation to Microsoft.
Technical Responsibilities. Understand and remain knowledgeable about problems that may arise during usage of the Service obtained through use of the Service. Understand and remain knowledgeable with respect to functionality of the DECE products and/or services. As between DECE and Coordinator, resolve incidents or problems that are within the DECE Licensee’s Span of Control.
Technical Responsibilities. Understand and remain knowledgeable about problems that may arise during usage of the Secretariat Services to support all decisions. ! Understand and remain knowledgeable with respect to functionality of various Secretariat operations. ! Understand and remain knowledgeable about Customer setup’s and be capable of discerning whether an incident is internal to Customer operations before identifying the incident as a trouble ticket for AMS. ! Resolve incidents or problems with the Secretariat Services that are within the Customer Span of Control. Incident Handling by AMS Customer Support will coordinate incident isolation, provide community notification and testing & repair work within AMS and all third party systems that are within the AMS Span of Control. During the incident isolation and troubleshooting process, Customer Support will communicate incident resolution progress to the IETF Community based upon the times specified on Table 2 below, and resolve the incidents in accordance with the timeframes specified in Table 2. Severity 1 issues are considered to be Unscheduled Downtime unless otherwise agreed to in writing by Customer. Additionally, AMS will proactively inform the IETF Community when an issue or condition arises that necessitates the creation of trouble tickets. AMS will resolve incidents within the AMS Span of Control within the timeframes set forth below. AMS will resolve outages within the timeframes set forth in Table 2. AMS will provide a similar commitment as set out in Table 2 to Recipient’s Severity 1 Complete loss of service First update within 8 hours Customer Critical Business and work cannot reasonably continue. Real or perceived data loss or corruption. An essential part of the service is unusable. No workaround is available. AMS’s customer support will work continuously to resolve the problem. Customer acknowledges that it shall make available resources to AMS’s customer support to assist in the resolution of the problem. Fixes will be applied as emergency patches. The Severity Level may be downgraded if a viable workaround is established. receives a workaround or information that resolves the issue. or a patch is implemented, if issue is due to a software defect within 3 hours. AMS shall provide root cause analysis and resolution on all Customer- specific Severity 1 This incident level is attained when any of the following conditions are met within AMS’s Span of Control: A significant degradation of the service occurs A high im...
Technical Responsibilities. D2S in agreement with in:ciite Events commits to providing Host Sites all technical and customer service support to help make D2S Live an impactful success. The following is a list of MINIMUM technical equipment requirements. The Technical Director should be familiar with the Host Site and understand the needs and availability of the technical equipment. Larger venues may require additional equipment. If Host Site structure causes sight-line obstructions, the seats affected should not be counted toward stated capacity. Minimum screen sizes: o Audience size of 1-500 attendees: screen size at least 9’ x 16’ o Audience size of 500-2000 attendees: screen size at least 11’ x 20’
Technical Responsibilities. Understands and is knowledgeable with respect to functionality of supported handset models. • Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. • Understands and is knowledgeable with AT&T’s network operations and is capable of understanding and validating evidence of whether an incident is internal to AT&T’s internal operations.
Technical Responsibilities. It is helpful if the Executive Administrative Manager has some understanding of the organizational and political environment in which the IAB operates; the working model of the IAB allows for very ▇▇▇▇▇ and open discussion among IAB members, and often the Executive Administrative Manager needs to summarize these discussions into a form that is appropriate for public distribution (e.g. meeting minutes).
Technical Responsibilities. ● Understand and remain knowledgeable about problems that may arise during usage of the Services to support all decisions. ● Understand and remain knowledgeable with respect to functionality of various Secretariat operations. ● Understand and remain knowledgeable about Customer setup and be capable of discerning whether an incident is internal to Customer operations before identifying the incident as a trouble ticket for Contractor. ● Resolve incidents or problems with the Services that are within the Customer Span of Control.
Technical Responsibilities. The following section describes the administrative duties of the customer agency technical staff or system administrators that are responsible for supporting the web servers and application servers for the agency. The Customer Agency is responsible for protecting web and application servers from unauthorized access by following industry standards for security best practices. Customer agency is responsible for upgrading/maintaining web agents that are hosted at the customer agency data center. NYSDS will notify customer agencies when support for a web agent version is going to end. The notification will be sent as soon as NYSDS is made aware of the end of support date. Technical Staff or system administrators are required to: Submit application registration forms at least 3 weeks prior to the application start date. Notify NYSDS when an application owner has changed. Inform NYSDS of any changes to their infrastructure, software, or procedures that may affect the service offered by NYSDS. Technical Staff or system administrators are required to: Provide adequate and timely resources in the event of an incident. Perform entry level troubleshooting (i.e. basic connectivity tests) during an incident. The following section describes the administrative duties of the customer agency technical staff or system administrators that are responsible for supporting the user account management for the agency. The following are roles within the user account management component: