Incident Resolution. An Incident is deemed resolved when the remedy ticket is closed by FormFox following confirmation that Provider has resumed normal and prior business operations. • FormFox shall identify, track and report Incidents and trends to Provider and will take corrective measures to correct FormFox-related causes of the Incidents as well as make remediation recommendations to Provider, as appropriate, to prevent reoccurring Incidents. • Concurrent incidents of similar severity levels will be prioritized by Provider, based upon impact.
Appears in 3 contracts
Sources: Marketplace Provider Agreement, Marketplace Provider Agreement, Marketplace Provider Agreement