Common use of Incident Resolution Clause in Contracts

Incident Resolution. 3.1 In the event that the Customer needs to raise an issue to the Supplier than it should do so by contacting the Supplier’s support desk via the Supplier’s contact details, which shall be provided to the GP Practices and the Customer. 3.2 The Suppliers Support desk shall be contactable during Normal Business Hours. 3.3 The Supplier’s Support desk shall use its commercially reasonable endeavours to remedy any issues reported in accordance with the Target Resolution Times detailed at section 4 below.

Incident Resolution. 3.1 In the event that the Customer needs to raise an issue to the Supplier than then it should do so by contacting the Supplier’s support desk via the Supplier’s contact details, which shall be provided to the GP Practices all organisations as listed within schedule 5 and the Customer. 3.2 The Suppliers Support desk shall be contactable during Normal Business Hours. 3.3 The Supplier’s Support desk shall use its commercially reasonable endeavours to remedy any issues reported in accordance with the Target Resolution Times detailed at section 4 below.