Common use of Informal Billing Dispute Resolution Process Clause in Contracts

Informal Billing Dispute Resolution Process. 28.2.3.1 Within five (5) days after delivery of the notices of dispute described in Section 28.2, each Party will appoint a knowledgeable, responsible representative to meet and negotiate in good faith to resolve the billing dispute. The location, form, frequency, duration, and conclusion of these discussions will be left to the discretion of the representatives. Upon agreement, the representatives may utilize alternative dispute resolution procedures such as mediation to assist in the negotiations. 28.2.3.2 If the Parties are unable to resolve the dispute through the informal procedures described above in Section 28.2.3.1, then either Party may invoke the formal Dispute Resolution Process set forth in Section 28.3.3 after providing the other at least ten (10) days prior written notice of its intent to do so. Unless the Parties otherwise agree, a Party may give notice of its intent to invoke the procedures of Section 28.3.3 no earlier than sixty (60) days after the date of the notices of dispute described in Section 28.2, initiating informal billing dispute resolution under this Section of the Agreement.