Information from customers. (a) A party must notify the other party as soon as possible if it: (i) receives a request from a customer to transfer from one network or retail tariff code to another; or (ii) is informed by a customer of a change in use of the premises or pattern of usage at the premises, which may result in the customer no longer satisfying the conditions relating to the current network or retail tariff code applying to that customer or which may result in a change to any metering equipment installed at the premises. (b) The Distributor must inform the Retailer within 5 business days of issuing or receiving such notice, of action taken in relation to the notice including whether or not it has transferred the customer's network tariff code to another network tariff code.
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Sources: Queensland Default Coordination Agreement, Queensland Default Coordination Agreement, Queensland Default Coordination Agreement