Common use of INFORMATION SERVICE Clause in Contracts

INFORMATION SERVICE. ra Information systems shall provide an information service as follows: 5.1. ra Information systems shall provide the Customer with details of faults found in the supported version of the Software detailing, for of all identified faults: 5.1.1. The appearance of the fault to the user. 5.1.2. In which options, and during which operations the fault is encountered. 5.1.2.1. The implications of the fault for the on-going operation of the module in which it appears. 5.2. ra Information systems shall provide details of recommended system configurations for machines on which the Software is to be run. 5.3. ra Information systems shall notify the Customer of any system configuration features or third party software known by ra Information systems to be incompatible with the Software covered by this agreement. 5.4. ra Information systems shall, upon request from accredited representatives of the Customer, provide guidance on the operation of the Software.