Infospace Internal Escalation Clause Samples

Infospace Internal Escalation. Escalation procedures are in place at Infospace to manage the resolution of incidents when they occur. If a Severity 1 (Sev1) incident is not resolved within *** of when Infospace was made aware of the problem, the incident will be escalated within Infospace to the dedicated Manager of Production Operations, who will drive escalation and resolution of the incident within Infospace’s Operations and Engineering groups, and ensure that Cingular is kept updated with the incident resolution process. The appropriate Business Development person will also be informed of the occurrence and status of any Sev1 incident. If the Sev1 incident has not been resolved by the Infospace & Cingular NOC teams within 1 hour, the Director of Commercial Operations will become directly involved with driving the incident to resolution and communicating with the appropriate Cingular personnel. The status of the incident will also be communicated to senior management within Infospace.
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