Installation, Maintenance and Support. You may choose on-site installation for a charge or select the self-installation method. Charges may apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. (dishNET may use third party vendors when it dispatches technicians.) Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. dishNET will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay a dispatch charge if the trouble is not found in dishNET facilities (no charge if dishNET later finds the trouble was in its facilities) or dishNET equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (a) Customer requests a service date change but fails to notify dishNET before the service date and technician is dispatched on the service date (will have to pay dispatch charge and dishNET will change the service date); or (b) technician dispatched for maintenance of service and no trouble is found in dishNET facilities (applies each time this happens). Any requested repairs to your facilities or equipment or Equipment are not included in the dispatch fee, and will be charged on a time and materials basis.
Appears in 2 contracts
Sources: Subscriber Agreement, Subscriber Agreement
Installation, Maintenance and Support. You may choose on-site installation for a charge or select the self-installation method. Charges may apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. (dishNET may use third party vendors when it dispatches technicians.) Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. dishNET will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay a dispatch charge if the trouble is not found in dishNET facilities (no charge if dishNET later finds the trouble was in its facilities) or dishNET equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: :
(a) Customer requests a service date change but fails to notify dishNET before the service date and technician is dispatched on the service date (will have to pay dispatch charge and dishNET will change the service date); or (b) technician dispatched for maintenance of service and no trouble is found in dishNET facilities (applies each time this happens). Any requested repairs to your facilities or equipment or Equipment are not included in the dispatch fee, and will be charged on a time and materials basis.
Appears in 1 contract
Sources: Subscriber Agreement