Common use of Installation Service Level Clause in Contracts

Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)LinkSM Private Line Service on or before the Customer Commit Date specified for the particular (3)LinkSM Private Line Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer, Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event ▇▇▇▇▇ ▇ does not meet this Installation Service Level for a particular (3)LinkSM Private Line Service for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the non-recurring IRU charge for the affected (3)LinkSM Private Line Service as set forth in the following table: --------------------------------- ------------------------- Installation Delay Beyond Service Level Credit Customer Commit Date --------------------------------- ------------------------- 1 - 10 business days 1% --------------------------------- ------------------------- 11-30 business days 3% --------------------------------- ------------------------- 31 business days or greater 5% --------------------------------- -------------------------

Installation Service Level. (1) Level 3 will exercise commercially reasonable efforts to install any (3)LinkSM 3)Link(SM) Private Line Service or (3)Link(SM) Wavelength Service on or before the Customer Commit Date specified for the particular (3)LinkSM Private Line Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer, Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event ▇▇▇▇▇ ▇ does not meet this Installation Service Level for a particular (3)LinkSM Private Line Service for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the non-recurring IRU charge NRC and/or MRC for the affected (3)LinkSM Private Line Service as set forth in the following tabletables: --------------------------------- ------------------------- For any (3)Link(SM) Private Line Service: ---------------------------------------------------------- Installation Delay Beyond Service Level Credit Customer Commit Date --------------------------------- ------------------------- ---------------------- 1 - 10 5 business days 1% --------------------------------- Amount of NRC ------------------------- 11-30 ---------------------- 6 - 20 business days 3% --------------------------------- Amount of NRC plus charges for one (1) day of the MRC for each day of delay ------------------------- 31 ---------------------- 21 + business days or greater 5% --------------------------------- -------------------------Amount of NRC plus one (1) months' MRC ----------------------------------------------------------