Installation Service. a. Installation Service shall consist of (1) Any necessary unpacking of the Equipment; (2) Connection of Equipment; (3) Physical inspection of Equipment in place; (4) Functional testing of Equipment according to prescribed procedures for such Equipment; (5) Resolution of normal installation problems; and (6) notification to MAI and End User of unusual installation problems (e.g., design or engineering problems, transit damage, etc.). These problems must be corrected before OCL will perform Maintenance Service on this Equipment. b. Installation Service does not include uncrating or major movement of the Equipment. c. OCL will use all reasonable efforts to provide Installation Service in a timely manner, subject to the availability of personnel and equipment, necessary travel time and other factors affecting OCL's ability to provide this service. ---------------------- (2) Normal Service Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding OCL observed holidays. Service started during Normal Service Hours and completed within 1 hour after Normal Service Hours will be deemed performed within Normal Service Hours.
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Sources: Equipment Support Subcontract (Mai Systems Corp), Equipment Support Subcontract (Mai Systems Corp)