Common use of INSTRUCTIONS AND ORDERS Clause in Contracts

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox , the e-mail address with which your account was activated and under certain circumstances, as determined within reason by us, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements. 8.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 Where information has not been transmitted to us via approved means, or where any instruction and/or information has been misinterpreted, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by us to you. 8.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms and/or Novox Novox were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox FxPro Direct, the e-mail address with which you used to activate your account was activated (i.e., your registered email address) and under certain circumstances, as determined within reason by us, accept instructions via telephone or in persontelephone, provided that we are satisfied of your identity and of the clarity of the instructions. We will accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department of FxPro by telephone telephone, in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ FxPro reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements. Furthermore, although orders via telephone can be placed directly with the Dealing Department of FxPro, the order will still be routed via Prime Ash Capital Limited. 8.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website the FxPro Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 Where information has not been transmitted to us via approved means, or where any instruction and/or information has been misinterpreted, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived unread communication sent by us and/or FxPro to you. 8.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipmentapproved by us. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), ) can be obtained through the Software, trading platforms and/or Novox Novox were FxPro Direct where you are will be able to download reports which document, in durable medium, containing information including the execution and status of your orderorders, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS AND ORDERS. 8.1 9.1. We will only accept instructions transmitted via the means a durable medium approved by us, including, but not limited to Novox Novox , including the Software and your registered e-mail address with which your account was activated and under (as indicated in our records). Under certain circumstances, as determined within reason by usprovided, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will instructions received, we can accept orders transmitted instructions via telephone or in person; note that each Client is responsible to ensure that any instruction provided has been completely understood by the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identityoperator. 9.2. Orders via telephone will may be accepted only if they are received in our official languagelanguage (see below for more information). It should be noted that ▇▇▇▇▇ reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity identify or clarity of the orders, request additional information, verify such orders via any means or take any other action Kimbo deems necessary in the circumstances. 9.3. The Client accepts Contact details of all departments (including the Dealing Department) can be found on our Website; note that at times of excessive transaction flow there might be a delay in connecting over the telephone with an operator of the Dealing Departmentoperator, especially when there are important market announcements. 8.2 9.4. You may choose to communicate with us for support and any instructions instructions, other than orders orders, in any of the languages available on our website Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language, which is English. 8.3 9.5. Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information has been misinterpretedinformation, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 9.6. We bear no responsibility for any loss that arises as a result because of delayed or unreceived communication sent by us to you. 8.5 9.7. You understand that time is important when trading on Leveraged Products, ; therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 9.8. We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 9.9. We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 9.10. Where you have appointed an Authorised Authorized Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Authorized Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 9.11. Essential information concerning the execution of any order (among other information), can be obtained through the Software, and our trading platforms and/or Novox Novox platforms, were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 9.12. Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS AND ORDERS. 8.1 9.1. We will only accept instructions transmitted via the means a durable medium approved by us, including, but not limited to Novox Novox , including the Software and your registered e-mail address with which your account was activated and under (as indicated in our records). Under certain circumstances, as determined within reason by usprovided, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will instructions received, we can accept orders transmitted instructions via telephone or in person; note that each Client is responsible to ensure that any instruction provided has been completely understood by the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identityoperator. 9.2. Orders via telephone will may be accepted only if they are received in our official languagelanguage (see below for more information). It should be noted that ▇▇▇▇▇ Kimbo LLC reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity identify or clarity of the orders, request additional information, verify such orders via any means or take any other action Kimbo LLC deems necessary in the circumstances. 9.3. The Client accepts Contact details of all departments (including the Dealing Department) can be found on our Website; note that at times of excessive transaction flow there might be a delay in connecting over the telephone with an operator of the Dealing Departmentoperator, especially when there are important market announcements. 8.2 9.4. You may choose to communicate with us for support and any instructions instructions, other than orders orders, in any of the languages available on our website Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language, which is English. 8.3 9.5. Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information has been misinterpretedinformation, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 9.6. We bear no responsibility for any loss that arises as a result because of delayed or unreceived communication sent by us to you. 8.5 9.7. You understand that time is important when trading on Leveraged Products; therefore, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 9.8. We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 9.9. We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 9.10. Where you have appointed an Authorised Authorized Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Authorized Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 9.11. Essential information concerning the execution of any order (among other information), can be obtained through the Software, and our trading platforms and/or Novox Novox platforms, were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 9.12. Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox , the e-mail address with which your account was activated and under certain circumstances, as determined within reason by us, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will only accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ the Firm reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity identify or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements. 8.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website during business hours, available on our Website. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information has been misinterpretedinformation, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by us to you. 8.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 We will execute an instruction received from you, without any further enquiry. However, you consent You accept that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also; and we may, in our sole discretion execute an instruction received from you without any further enquiry, unless we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients)deem it necessary. 8.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediatelywith 2 days’ notice. Until we process receive the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms and/or Novox Novox were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentationdeletion.

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox , the e-mail address with which your account was activated and under certain circumstances, as determined within reason by us, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will only accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ the Firm reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements.verbal 8.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website during business hours, available on our Website. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information has been misinterpretedinformation, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by us to you. 8.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 We will execute an instruction received from you, without any further enquiry. However, you consent You accept that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also; and we may, in our sole discretion execute an instruction received from you without any further enquiry, unless we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients)deem it necessary. 8.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediatelywith 2 days’ notice. Until we process receive the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms and/or Novox Novox were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentationdeletion.

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox FxPro Direct, the e-mail address with which you used to activate your account was activated (i.e., your registered email address) and under certain circumstances, as determined within reason by us, accept instructions via telephone or in persontelephone, provided that we are satisfied of your identity and of the clarity of the instructions. We will accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department of FxPro by telephone telephone, in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ FxPro reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements.. Furthermore, although orders via telephone can be placed directly with the Dealing Department of FxPro, the order will still be routed via Invemonde Trading Ltd. 8.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website the FxPro Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 Where information has not been transmitted to us via approved means, or where any instruction and/or information has been misinterpreted, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived unread communication sent by us and/or FxPro to you. 8.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipmentapproved by us. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), ) can be obtained through the Software, trading platforms and/or Novox Novox were FxPro Direct where you are will be able to download reports which document, in durable medium, containing information including the execution and status of your orderorders, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS AND ORDERS. 8.1 9.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox , the FiXi Direct and your registered e-mail address with which your account was activated and under address. Under certain circumstances, as determined within reason by us, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions, we accept instructions via telephone or in person. We will only accept orders transmitted via the Software. If, If for any reason, reason you are unable to access the Software in order to transmit orders for the purposes of trading CFDs or Spread Bets, you may transmit orders by contacting the Dealing Department by telephone telephone, in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ the Firm reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity identify or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements. 8.2 9.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 9.3 Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information has been misinterpretedinformation, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instructionmoney. 8.4 9.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by us to you. 8.5 9.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 9.6 We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we We may also contact you if we intend to execute regarding changes in the execution of any transactions recent or future transactions differently following patterns in you may conduct, as a result of monitoring your trading activity (for activity. For instance, where your account balance frequently results in negative equity, we may propose that to increase your margin requirements in order for you to continue trading with a higher margin requirementtrading, irrespective of the applicable trading conditions of for other clients). Alternatively, we reserve the right to execute any instruction received from you without any further enquiry. 8.7 9.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 9.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediatelywriting. Until we process receive the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms and/or Novox Novox were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 9.9 Except where the Software permits, all orders to trade or bet on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentationdeletion.

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox VFM Brokers online portal, the e-mail address with which your account was activated and under certain circumstances, as determined within reason by us, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ VFM Brokers reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements. 8.2 You may communicate with us for support and any instructions other than orders in any of the languages available on our website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 Where information has not been transmitted to us via approved means, or where any instruction and/or information has been misinterpreted, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by us to you. 8.5 You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms and/or Novox Novox VFM Brokers online portal were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS AND ORDERS. 8.1 We will only accept instructions transmitted via the means approved by us, including, but not limited to Novox Novox FxPro Direct, the e-mail address with which your account was activated (i.e., your registered email address) and under certain circumstances, as determined within reason by us, accept instructions via telephone or in person, provided that we are satisfied of your identity and of the clarity of the instructions. We will accept orders transmitted via the Software. If, for any reason, you are unable to access the Software in order to transmit orders for the purposes of trading CFDs you may transmit orders by contacting the Dealing Department by telephone in which case we need to be satisfied of your identity. Orders via telephone will be accepted only if in our official language. It should be noted that ▇▇▇▇▇ FxPro reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identity or clarity of the orders. The Client accepts that at times of excessive transaction flow there might be delay in connecting over the telephone with an operator of the Dealing Department, especially when there are important market announcements. 8.2 . You may communicate with us for support and any instructions other than orders in any of the languages available on our website Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 8.3 . Where information has not been transmitted to us via approved means, or where any instruction and/or information has been misinterpreted, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 8.4 . We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by us to you. 8.5 . You understand that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with us is sent to us on time. 8.6 . We will execute an instruction received from you, without any further enquiry. However, you consent that we reserve the right to accept, either in part or in full, or reject, any instructions from you. Also, we may contact you if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, we may propose that you continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other clients). 8.7 9.7 We may, at our discretion confirm any instructions received from you via any durable medium or telephone. However, you understand that you should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, you should not communicate with any of our employees on his/her mobile phone or on any other personal account. 8.8 9.8 Where you have appointed an Authorised Representative to deal with us on your behalf, and you wish to cancel his/her appointment you must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit you. 8.9 9.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms and/or Novox Novox FxPro Direct were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 8.10 9.10 Except where the Software permits, all orders to trade on the financial instruments we offer are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.