Interactive Voice. Response System 1. Contractor will provide an interactive voice response (IVR) toll-free telephone number, which shall be operative twenty-four (24) hours per day, seven (7) days per week, except for routine maintenance of the system. 2. Participants will be able to conduct routine Plan transactions and obtain account balance information through the IVR. 3. The State authorizes Contractor to honor Participant instructions, which may be submitted using the toll-free number, either through the IVR or a live representative.
Appears in 2 contracts
Sources: Contract for Third Party Administrative Services, Contract for Third Party Administrative Services