Common use of Internal Use by Mercury Customer Service and Managed Service Organizations Clause in Contracts

Internal Use by Mercury Customer Service and Managed Service Organizations. The license granted to Mercury Interactive and it Affiliates in Section 2.1 shall also include an unlimited use license, along with support and maintenance under Exhibit C, for the Licensor Software by Mercury Interactive’s Customer Service Organizations and Managed Services Organizations for no additional royalties or other fees, for the Initial Term of the Agreement and any Renewal Terms. This license is for reproduction and use by such organizations within any sites and on any systems of Mercury Interactive or its Contractors. Use of this license is restricted to providing support Services for the Combined Products only and shall not include use of Licensor Software to provide hosting services for multiple third parties as referred to in the definition of “Managed Services” in Section 1 of this Agreement. Should such organization request implementation or professional service from Licensor in connection with this license it shall be provided on at an additional charge based on mutually agreeable rates and terms in writing under Exhibit E.

Internal Use by Mercury Customer Service and Managed Service Organizations. The license granted to Mercury Interactive and it Affiliates in Section 2.1 shall also include an unlimited use license, along with support and maintenance under Exhibit C, for the Licensor Software by Mercury Interactive’s Customer Service Organizations and Managed Services Organizations for no additional royalties or other fees, for the Initial Term of the Agreement and any Renewal Terms. This license is for reproduction and use by such organizations * Denotes Confidential Portion Omitted and Filed Separately with the Commission within any sites and on any systems of Mercury Interactive or its Contractors. Use of this license is restricted to providing support Services for the Combined Products only and shall not include use of Licensor Software to provide hosting services for multiple third parties as referred to in the definition of “Managed Services” in Section 1 of this Agreement. Should such organization request implementation or professional service from Licensor in connection with this license it shall be provided on at an additional charge based on mutually agreeable rates and terms in writing under Exhibit E.