Common use of INTERPRETATION SERVICES Clause in Contracts

INTERPRETATION SERVICES. In accordance with 42 CFR § 438.10(d)(4), Contractor shall arrange for interpretation services to its Members free of charge for services it provides, including, but not limited to the member services helpline described in Section 4.3. 1. Contractor shall notify its Members of the availability of these services and how to obtain them. The requirement to provide interpretation applies to all non-English languages. Interpretation services shall include American Sign Language and other signed languages interpretation services for deaf individuals. Additionally, Contractor shall ensure that its Participating Providers arranges for interpretation services to Members seeking healthcare-related services in a provider's service location. This includes ensuring that Participating Providers who have twenty- four (24) hour access to healthcare services in their service locations (e.g. hospital emergency departments) shall provide Members with twenty-four (24) hour oral interpreter services, either through in-person or telephonic interpreters. For example, Contractor shall ensure that Participating Providers provide TTY services for hard of hearing Members, oral interpreters, and American Sign Language and other signed languages interpreters. For purposes of this section, the terms “Contractor shall arrange for” and “Contractor shall ensure” means that Contractor’s network of Participating Providers shall fulfill those requirements.

INTERPRETATION SERVICES. In accordance with 42 CFR § 438.10(d)(4), Contractor shall arrange for interpretation services to its Members free of charge for services it provides, including, but not limited to the member services helpline described in Section 4.3. 1. Contractor shall notify its Members of the availability of these services and how to obtain them. The requirement to provide interpretation applies to all non-English languages. Interpretation services shall include American Sign Language and other signed languages interpretation services for deaf individuals. Additionally, Contractor shall ensure that its Participating Providers arranges for interpretation services to Members seeking healthcare-related services in a provider's service location. This includes ensuring that Participating Providers who have twenty- twenty-four (24) hour access to healthcare services in their service locations (e.g. hospital emergency departments) shall provide Members with twenty-four (24) hour oral interpreter services, either through in-person or telephonic interpreters. For example, Contractor shall ensure that Participating Providers provide TTY services for hard of hearing Members, oral interpreters, and American Sign Language and other signed languages interpreters. For purposes of this section, the terms “Contractor shall arrange for” and “Contractor shall ensure” means that Contractor’s network of Participating Providers shall fulfill those requirements.