Investigation Process. Steps in the investigation of a complaint shall include the following procedure: (a) Interview the complainant; (b) Interview the alleged offender; (c) Interview any witnesses; (d) Document the situation accurately and completely; (e) Decide if the complainant has grounds; (f) Follow the most appropriate process to resolve the complaint which may include one or more of the following measures: (i) counselling one or both parties to attempt to conciliate and arrive at a solution to the problem; (ii) review the complaint with the next level of supervisors. (g) Follow up to ensure corrective action is taken; (h) Prepare a summary report upon completion of the investigation.
Appears in 2 contracts
Sources: Collective Agreement, Collective Agreement