Issue Management. 11.1. Any issues in relation to this ISA must be reported to the designated contacts (or successors to the role) listed in ▇▇▇▇▇ ▇. 11.2. If it is not possible to resolve an issue within 10 working days or the issue may have a negative impact on either the VOA or the Billing Authority, it will be escalated to the respective contacts in the overarching ISP.
Appears in 2 contracts
Sources: Information Sharing Agreement, Information Sharing Agreement
Issue Management. 11.1. Any issues in relation to this ISA must be reported to the designated contacts (or successors to the role) listed in ▇▇▇▇▇ ▇.Annex B.
11.2. If it is not possible to resolve an issue within in 10 working days or the issue may have a negative impact on either the VOA VOA, or the Billing Authority, it will be escalated to the respective contacts in the overarching ISP.
Appears in 2 contracts
Sources: Information Sharing Agreement, Information Sharing Agreement
Issue Management. 11.1. Any issues in relation to this ISA must be reported to the designated contacts (or successors to the role) listed in ▇▇▇▇▇ ▇.Annex B.
11.2. If it is not possible to resolve an issue within 10 working days or the issue may have a negative impact on either the VOA or the Billing Authority, it will be escalated to the respective contacts in the overarching ISP.
Appears in 2 contracts
Sources: Information Sharing Agreement, Information Sharing Agreement
Issue Management. 11.1. Any issues in relation to this ISA must be reported to the designated contacts (or successors to the role) listed in ▇▇▇▇▇ ▇.
11.2. If it is not possible to resolve an issue within in 10 working days or the issue may have a negative impact on either the VOA VOA, or the Billing Authority, it will be escalated to the respective contacts in the overarching ISP.
Appears in 1 contract
Sources: Information Sharing Agreement