Common use of Issue Management Clause in Contracts

Issue Management. Governance committees address two types of decisions: a. Issue resolution b. Strategic DCS program decisions as per the roles and responsibilities matrix Issues may be escalated DCS Customer issues or enterprise issues identified by DIR, DCS Customers, or Service Providers. Issues are escalated following the escalation process described below. Strategic decisions may be identified by DIR, DCS Customers, or Service Providers. Both decision types are treated the same by the committees c. All DCS Customers have an opportunity to see the issue d. DIR performs triage and routes unresolved issues to appropriate committees e. All DCS Customers have an opportunity to document their perspective f. Agency committee members will review positions/perspectives in order to represent their partner agencies in the meeting