Common use of Issue Tracking Clause in Contracts

Issue Tracking. Customers enter their issue into the tracking service where they can monitor its progress. During the resolution process, the customer and support engineers can add comments, upload attachments, and update the status. • Web / Email / Phone Support - Depending on the level of support, customers have access to support engineers through the web, email, or phone.

Issue Tracking. Customers enter their issue into the tracking service where they can monitor its progress. During the resolution process, the customer and support engineers can add comments, upload attachments, and update the status. • Web / Email / Phone Support - Depending on the level of support, customers have access to support engineers through the web, email, or phone.