Troubleshooting Clause Samples

Troubleshooting. Contact tech support at 800-668-8413, at any time, for service issues relating to internet and telephone.

Troubleshooting. Vendor will troubleshoot problems with supported operating systems, diagnostic tools, software applications, required tools and network connectivity. Vendor will also perform basic hardware troubleshooting. Contractor will provide applications support which may include the following services:  Installation and updating of software.  Troubleshooting of common problems.  Help with basic usage.  Vendor will provide no support for discouraged or prohibited applications by the PFSA.  Support for the centralized administrative applications is limited to support.  Utilize manuals, online help systems, training CD-ROMs, and other training resources for the applications.  PFSA will be responsible for purchasing software licenses and having media available (if required). Vendor will provide installation and configuration of backup software. The backup service itself is provided by Contractor and in addition to that Contractor’s staff can assist with restores and act as a liaison with users. Vendor will provides hardware diagnosis for supported machines. In addition, Vendor will provide post-warranty work in many cases as well. Vendor staff will perform some basic hardware upgrades at no charge, subject to Hardware supplied by the PFSA; these services would include installing PCI cards and upgrading RAM etc. PFSA will consult with vendor or vice versa. Contractor provides trained resources to support PFSA users. Contractor’s staff can evaluate computer training needs for supported users and provide specific recommendations for training classes or materials. In addition, Contractor can provide informal training sessions on supported software for individuals (or small groups). In some cases, Vendor’s staff may provide formal group training for users. To request support services the User send electronic mail to the appropriate support team's service desk email address ▇▇▇@▇▇▇.▇▇▇. In cases in which email is not operational, user may call the Service Desk at 042-xxxxxxxx. Contractor’s goal is to respond to all requests for service as quickly as possible. Contractor prioritizes requests as they come in using the following general guidelines:  Urgent requests are those that meet one or more of the following criteria: o Top Management / key personals o Multiple users are affected. o The user's computer is not functional. o The network is inaccessible. o The user is working under a deadline or on a time sensitive task. o The problem is with software that is vital to ...

Troubleshooting. Both Parties will exercise commercially reasonable efforts to resolve any integration problems within their reasonable control that may arise in a reasonably expeditious manner, and conduct business ethically and professionally.

Troubleshooting. Please contact our tech support 24/7 for service issues at 877-546- 5823 relating to internet and telephone.

Troubleshooting. Please contact Velocity tech support 24/7 for service issues at 833- 228-1137 relating to Velocity’s internet, video and telephone services.

Troubleshooting. Please contact our tech support 24/7 for service issues at ▇ (▇▇▇) ▇▇▇-▇▇▇▇ relating to internet and telephone.

Troubleshooting. Company’s Technical Support Team is available 24/7 and may be contacted at 1-800-328-2368 and ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for technical support related to the Services.

Troubleshooting. Please contact VIBRANT tech support 24/7 for service issues at 320-693- 3231 relating to VIBRANT’s internet and telephone services.

Troubleshooting. If you experience problems, a list of common trouble-shooting tips and further support information may be found below. 11.1 Common Troubleshooting Tips Blade won’t cut through material If using the original Silhouette, make sure the notch on the blade (the black "fin" on the base of your blade) is turned to the right, facing the blue power light in the 3 o'clock position. When the notch is faced in this direction and locked into place, the blade will be lowered slightly and thus deliver more cutting force. Again, this would be for the original Silhouette only. Regardless of which Silhouette model you have, blade positioning could still be an issue if the blade had been removed recently to change the cap or make an adjustment to the blade level (depending on the blade type being used). The blade may not be fully seated in the holder and thus not delivering clean results when cutting. To check this, unlock the blade and while holding the lock lever in place, twist and push the blade down to make sure it is seated all the way down in the holder. You may also check the Silhouette Cut Settings. If you are cutting with a depth that is too shallow, you may need to adjust your cutting settings or blade cap/setting according to the type of paper or media you are trying to cut. Use the Test Cut button to ensure your settings are set up correctly for the media type you are using prior to going through the entire cutting process. If the test cut does not work, you most likely need to re-adjust the settings. If the test cut works, the actual cut job should work. If you find for any reason that there are areas not giving a clean cut, you may also wish to select to use the Double Cut option in the Silhouette Cut Settings to ensure any problem areas are given an extra pass during the cut job. Images are not aligned when cut When cutting regular paper or cardstock that does not have its own adhesive- backing, please ensure you have loaded your paper onto your cutting mat. This issue may be experienced if you are not using the cutting mat properly or are not using it with materials that would require the use of a cutting mat. If you are using the cutting mat, you will want to ensure the mat's liner has been removed to expose the sticky surface so that your material is being held down in place firmly during the cutting process. If the mat has lost its adhesive quality for any reason and is not holding the paper firmly in place, this may cause your paper to drift as it is bei...